I am working in IT industry. The company I am working is operating on multi-national and multiple time zones with different set of people.
I am from rural India background and native language is other than English. Now in order to succeed in my current role i have to have highly refined communication skills. My communication skills are average enough and not that great. I am facing tough situation while communication occurs on telephone where I have to take the help of verbal communication only. I want to improve my skills seriously. I need suggestions
Following are my observations.
I can convey the message what I would like to. But my sentence framing and sentence ordering and structure of speech is not that great. When I write mail the first draft is a kind of OK. When I review I found some areas of improvement and I edit and I make it better. Again I review, I improve and I make it perfect. But while speaking I have to deliver the speech first time only and it should be spontaneous. How should I improve my speech and ability to construct speech perfectly, spontaneously and at single instance? What kind of exercises and practices and habits I have to develop? Does any sites and blogs will helpful regarding this.
And the next thing is to understand the true and exact meaning of the other people speech and message. Some times I feel that I understood completely how ever actually I understood some portion of the message only. When I next time hear I understand completely. This happens with while I am reading books also. First time I understand a portion of it. When I read second time I understood completely. How can I develop ability to understand the meaning completely at first time itself?
Please suggest to overcome these issues in the communication and achieve highly refined communication. I know it takes decent amount of time to reach that level. Mean while what are the temporary work arounds so that I can not cause communication related issues at work place.