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3
votes
2answers
136 views

Is it standard practice to give the client an editable copy of my documentation?

A client of mine has requested the original format of my documentation. I've never been asked this before and so I don't really have a policy yet in this regard. I don't really want the client to be ...
-1
votes
1answer
82 views

Handling Contract Signing with a Client? [closed]

I recently began dwelling in the world of freelancing, and just finished negotiating with a client over video chat, and am currently drafting up a contract. My question is in regards to signing the ...
6
votes
5answers
187 views

Should I CC the client when transferring an issue to a colleague?

I get a telephone call from a client. They explain their problem, I tell them that I don't have a solution ready but I will look into it and get back to them. (don't call us, we'll call you) I ...
8
votes
3answers
305 views

How do I fix my reputation with a client when I fell through for a project?

So I've run into this predicament. I over-loaded myself with work and not enough time. Then, I became ill a couple of times which set everything back even more. Long story short, I had a communication ...
19
votes
6answers
804 views

Politely and professionally declining overtime

I've been working as a contractor at a large company for three months. I'm the most seasoned developer in a small team, and so far it's been a good relationship. However, as of a couple of weeks ago, ...
6
votes
4answers
348 views

How can I help management when they back themselves into a corner with a client regarding internal staff policies?

In light of the question from the linked question (asked by another user); and the corresponding answers and commentary: Using gym at workplace during work hours Assume that I now I have an answer ...
6
votes
3answers
1k views

Are digitally signed documents legally binding? [closed]

In this day and age, many documents are being passed around in email that require signing. I myself send many contracts to clients as well as approval letters and such to the same clients. I most of ...
11
votes
2answers
377 views

Asking client for a letter of recommendation

I'm a software developer working at a company with several clients. Part of my job is to stay in touch with clients and make sure the software I'm developing for them works for their needs. Plus I'm ...