Questions relating to the customers of ones company or work

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3
votes
2answers
574 views

Dealing with a coworker who is spreading rumors to customers [closed]

I have a coworker (Jane) who works for the same, medium-sized organization I do. Jane and I have known each other for quite some time, though we were never more than acquaintances, our last ...
-4
votes
4answers
147 views

Inconsistent Client [closed]

Is it common in software industry to have a client that is always inconsistent in their word? Client almost always asks us to change business rules in our app that are not inside Functional ...
145
votes
15answers
19k views

How do I prevent a client from bleeding me dry with small questions and tasks they expect to receive for free?

I do some work for a client for a set price and get paid. Later the client will email me about something, usually requesting a small task or my asking my expertise on some minor issue. I provide it ...
2
votes
5answers
256 views

Can I say I've worked with a client's client?

Let's say I build software for Company A. Company A then licenses this software out to Company B and Company C. I have no NDAs in place. Companies B and C both know that I built this software. ...
5
votes
1answer
370 views

Client is asking for a copy of my contract to let me enter into their offices

I work in a consulting company and I currently work with the client, who is asking me a copy of my contract. I scanned and sent my contract with some of the information hidden (income and personal ...
134
votes
8answers
17k views

Turned down a client after accepting dinner, how could I have handled this better?

I was approached by a guy recently who wanted me to be involved in his startup. He asked me to meet him, he bought me dinner, talked about funding and market potential, etc, then invited me to see the ...
2
votes
3answers
467 views

My client wants me to work on-site

I'm a web developer, and building an app for one of my clients. The project is kind of big and I hired online freelancers to do javascript and jquery for me. The project has taken a while and now it'...
3
votes
3answers
537 views

Politely telling clients I've moved to a different department within the company

I am in the process of moving within my company from a customer support role/department to a new business area. My email address and telephone number remains the same The problem I have is that I am ...
0
votes
1answer
324 views

Missed email outside working hours [closed]

I've searched everywhere about this but can't find anything, so I might as well ask here. My office is closed on Saturdays (which is quite a hard thing to find in my city) and Sundays of course. ...
38
votes
7answers
8k views

How to tell client about having missed their deadline?

I work for a software company. After a few meetings with this one client, it turned out that our current system is not suitable with their business flow, so we need to modify our system to be able to ...
1
vote
1answer
153 views

Company fault client not invoiced - to invoice arrears or not? [closed]

The hosting department in our agency has just realised that we have not invoiced a client for the hosting of their website ever (since we built and launched it in December 2011). It is only on shared ...
2
votes
4answers
642 views

How should I prepare for a “brown bag meeting” with important clients and immediate bosses?

We are a mid-sized IT company based out of India and one of our high-profile clients from the United States are visiting us. We already had a Townhall meeting where they addressed the entire ...
7
votes
4answers
826 views

Having to execute an important change for the client without telling him

In my company we are supporting a client's website. However, when the quote was signed, the hosting fees where totally ignored on our side and it turned out that they are actually quite high. Due to ...
0
votes
1answer
295 views

What to do when a client is correcting spelling and grammar mistakes that aren't actually mistakes? [duplicate]

During my last job, on my first project, my boss showed some feedback from a client on a mockup. One of the things the client pointed out was that one of the feedback messages on the mockup had a ...
-1
votes
3answers
190 views

Need help with writing Professional Emails to clients? [closed]

I have joined a software development company as a software engineer trainee/intern. I am learning the development processes of the project for which i have been hired. I work in the offshore team for ...
2
votes
3answers
388 views

Criticized because of colleague's mistake [closed]

I'm working on a maintenance / support project. I've been working on it since a long time. My manager had put in a fellow colleague as a replacement for me after I said I wanted out some 8-9 months ...
19
votes
7answers
2k views

Could Wearing My Star of David Be Bad for Career?

I am a conservative Jew with a non-Jewish sounding last name (my paternal grandfather was not Jewish but Irish/German). However, I am 100% Jewish from both of my grandmothers/obviously my mother. I ...
45
votes
7answers
744 views

Customer (small non-profit social services organization) doesn't like the term “business logic”

I've been hired to do contract programming work for a small non-profit social services organization. In the initial meeting, I used the phrase "business logic" and my contact at the non-profit became ...
33
votes
10answers
10k views

How to tell a client a reported “bug” is not actually a bug, but something they need to fix themselves?

Context I am new to client relations. It's my first year at my company, but even though I am 24 years old, I've never had a job where I had to do customer service of any kind. I program things and ...
38
votes
12answers
14k views

How to politely say “I don't want to work for someone from XY country”?

A good client of mine has offered me a job. The company that needs my services comes from the country which is on my list "will never work for them again, no matter what". I have been hurt very badly ...
2
votes
1answer
247 views

How to work with resellers when client also contacts us directly?

I have a small company. We work with others that resell our services. Sometimes we are contacted directly by the end client to bid on contracts that our resellers have already bid on. How can I ...
31
votes
3answers
7k views

How do I decline giving potential employer my book of business?

I recently received a job offer as outside sales for a company that is in the same market as the one I am currently employed with. Due to the book of business I currently have (my list of my clients, ...
8
votes
5answers
3k views

Which company to mention in LinkedIn or resume: Actual Employer or the Client

I had been employed by company X but after couple of months I had been shifted to client location at company Y and I worked there for almost 2 years before resigning. Also, Company Y is more renowned ...
-2
votes
2answers
1k views

What do you mean by billable resource/ non billable resource for a project [closed]

I'm currently working as shadow resource(non billable) to a project what does this mean
5
votes
2answers
1k views

Client asking for more and more, but getting paid very little [duplicate]

So first off, let me explain the situation I am in. A client is asking me to do more and more but being paid very little (300$, but the project is worth in the thousands because of the things I added)....
17
votes
3answers
3k views

When talking with a client, what should I do with my hands?

When talking with a client, what should I do with my hands? Should I put them in the back pocket? Let them hang? Put them over my pockets? This may sound stupid, but it is an important component to ...
0
votes
1answer
294 views

Client misspells name in email conversation [duplicate]

I am freelancing right now and I have a client who misspells my name every time in email conversation. The conversation goes something like this: Hi smash We would.. Thanks In the first couple of ...
0
votes
2answers
136 views

How do I informatively share business contracts across an organization?

I am in the early stages of starting a small business with a partner, who is probably more technically skilled than I but less skilled business-wise. I wanted to implement some system whereby I would ...
8
votes
5answers
1k views

Should I tell the client that I am not making any progress because my company didn't pay my salary?

I work for a contracting company, developing an application for a client. The company is always late in paying my salary. I always have to ask them to send me the check, sometimes after a delay of a ...
2
votes
1answer
667 views

How to give effective daily report status to Client in daily scrum meeting which creates good impression

Recently I joined a new company which following daily scrum meeting opposite to Waterfall model which I am habitual(I have experience of 9+ years). In my previous companies I need to talk with my ...
-1
votes
1answer
2k views

How to answer client after weekend?

Actually I want to send an email to my client after weekend. So I am confused that is it formal to say "Hope you had a nice weekend". I want to write an email in professional way because I can't lose ...
3
votes
3answers
1k views

Should I send a “goodbye” email to client's employees who I worked with?

I am employed by a consulting company (let's call them Initech), and have been deputed to work for a client (call them Acme). I have been working out of Acme's office, almost since the time Initech ...
20
votes
5answers
6k views

Laid off. Should I contact clients from on-going projects?

I was working with a client for the past year on a site. I was let go from my company. I don't like the idea of just disappearing. I'd like to contact the client and tell them I've left, and that it ...
28
votes
3answers
6k views

How to prepare for a client visit?

I work as an application engineer in a small (~20 people) multimedia software company and I have remote clients and our Asian re-seller coming from South Korea for a business visit. I am junior and I ...
3
votes
2answers
3k views

How do I leave my employer to work for one of our clients? [closed]

About two years ago I started work for a small web development firm as the second employee. Since we've grown a bit with a few hirings and a few firings to 5 employees. This is my first real job in ...
9
votes
1answer
1k views

Was let go from my job and client wants to know what happened. What do I say?

I was hired as an Account Supervisor at a small communications firm. The owner was my boss and the rest of the staff about 3 other people were contractors. I worked there roughly for 3 months, doing ...
9
votes
4answers
1k views

How can I “extract” a client from an agency to work with me directly?

I build websites and webapps for companies and agencies. About five years ago, an agency hired me to build out a big website for a client. I host the website on my server but the billing to the client ...
2
votes
3answers
443 views

How to explain to “clients” of a free service that they should adjust their expectations since its free? [closed]

I work at / co-founded a non profit organization that provides a free service pro bono (something like free lessons/consultations, often in groups). Obviously, since it is free, there are aspects to ...
0
votes
2answers
236 views

How to remove potential corporate spies from a list of “VIP customers” attending a company event? [closed]

I am in a mass consumer business so anyone could be a consumer, however we sometimes invite random winners from a draw to VIP events near/at the company premise. I noticed that one of the "winners" ...
-3
votes
6answers
390 views

Client want to see report before review from manager

I have this client who is insisting to see the report early. Our company have a policy to have a 'high check' before client views it. High check is where other colleague, probably senior OR manager ...
8
votes
4answers
1k views

what is the most appropriate way to tell a client that I can't work on their project until they have a more finished idea?

I work as a contractor. The job involves helping a number of people who come in with project ideas. One person who comes in wants a website. She has little background in websites or development ...
-2
votes
5answers
1k views

Is it unethical to sabotage client website who refused to pay? [closed]

I was hired for a small web development job by a client. The job was small and of less budget. After I finished the job and notified the client, he didn't replied for several days. This made me think ...
15
votes
3answers
2k views

Taking on multiple clients in the same niche - conflict of interest?

I'm one of the directors of multiple digital marketing and creative design/development agencies in the UK. This doesn't happen particularly frequently but this week, I found myself in this scenario. ...
1
vote
2answers
2k views

Forwarding my client appreciation notes to a new manager

My present manager is moving to a different team at the end of the month. I have received a few client appreciation notes last week. What is more professional? Should I assume that my outgoing ...
8
votes
6answers
2k views

Client is very unprofessional and I'm no longer interested (see details), how do I tell them this? [closed]

We agreed to work on two websites with a client. Website 1 took about 5 months longer than expected to finish, and I never got the remaining 50% paid. Website 2 hasn’t even started and was ...
7
votes
4answers
868 views

How to manage customer expectations when delivery depends on an opaque third party?

A client has requested a fast turnaround on a public iOS app. We know we can manage it with the resources available, but distributing via the Apple App Store is an unknown to us. I understand that ...
9
votes
1answer
1k views

Customer does not want to pay for my learning curve [closed]

An acquaintance wishes to contract me for a small embedded programming project. I have not done embedded programming in many, many years. He had, naturally, asked me for a cost estimate. This field ...
14
votes
7answers
3k views

What is a tactful way to address client's lack of cooperation with a project?

I am currently working on a software project. While my company has many clients, this project focuses on the needs of a specific client, so we have been working directly with them. The software they ...
7
votes
1answer
677 views

How do I get honest feedback from a consulting client?

I am working for a consultancy firm. I have been employed at the client location as a consultant on contract basis. I report directly to a client manager and we don’t have any other reporting manager ...
4
votes
2answers
22k views

How do I brief a client I am leaving the company?

In any client-facing role, you have direct contact with a number of different clients. When leaving the company, you need to direct them to your colleagues for further contact. What are the DO and DO ...