Questions relating to the customers of ones company or work

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7
votes
4answers
595 views

How to manage customer expectations when delivery depends on an opaque third party?

A client has requested a fast turnaround on a public iOS app. We know we can manage it with the resources available, but distributing via the Apple App Store is an unknown to us. I understand that ...
6
votes
1answer
342 views

Customer does not want to pay for my learning curve [closed]

An acquaintance wishes to contract me for a small embedded programming project. I have not done embedded programming in many, many years. He had, naturally, asked me for a cost estimate. This field ...
13
votes
6answers
3k views

What is a tactful way to address client's lack of cooperation with a project?

I am currently working on a software project. While my company has many clients, this project focuses on the needs of a specific client, so we have been working directly with them. The software they ...
6
votes
1answer
85 views

How do I get honest feedback from a consulting client?

I am working for a consultancy firm. I have been employed at the client location as a consultant on contract basis. I report directly to a client manager and we don’t have any other reporting manager ...
4
votes
2answers
233 views

How do I brief a client I am leaving the company?

In any client-facing role, you have direct contact with a number of different clients. When leaving the company, you need to direct them to your colleagues for further contact. What are the DO and DO ...
33
votes
8answers
5k views

When taking clients out for drinks, how to behave when I cannot drink?

I will be spending more and more time with clients in the near future and we are encouraged to regularly socialize with and entertain them, especially by taking them out for drinks. I wonder whether ...
5
votes
3answers
522 views

Dealing with Egos, being an onsite consultant

I am in IT services industry for the last 10 years, and keep traveling for onsite assignments. Though me and my team, have certain expertise in a particular field and the primary reason for bringing ...
28
votes
6answers
5k views

Keeping LinkedIn contacts after leaving a job [closed]

I've got a new job. My (current) director asked me not to update my LinkedIn profile until a couple of weeks after I leave. I told him that my new company may use LinkedIn as part of the business, and ...
7
votes
3answers
629 views

What is a professional way to inform clients about missed deadlines?

I am supposed to send a monthly dashboard to a client by the end of the day. I have not been able to get it done but will send it in the next two days. I have to let the client know that the work will ...
15
votes
4answers
427 views

Dealing with clients who want more than what's in the contract

We have a client with whom we have a contract. The contract scope is very clear and well defined. One day, one of the guys in the client company called and said, "hey, it would be great if you could ...
56
votes
3answers
4k views

How to let clients know that they are being spied on [closed]

In the past I have found out that clients were being spied on. This happened twice; in both times I told them. And in both times I got burned for it. I have no regrets and I got a clear conscience. ...
-2
votes
1answer
265 views

Is relying on deflection and not being honest the way forward? [closed]

I work in an office where we are the contracted technical consultants programming and coding software for our client. The other day one of our systems went down (no one knows why, despite our best ...
4
votes
2answers
179 views

Is it standard practice to give the client an editable copy of my documentation?

A client of mine has requested the original format of my documentation. I've never been asked this before and so I don't really have a policy yet in this regard. I don't really want the client to be ...
-1
votes
1answer
291 views

Handling Contract Signing with a Client? [closed]

I recently began dwelling in the world of freelancing, and just finished negotiating with a client over video chat, and am currently drafting up a contract. My question is in regards to signing the ...
6
votes
5answers
347 views

Should I CC the client when transferring an issue to a colleague?

I get a telephone call from a client. They explain their problem, I tell them that I don't have a solution ready but I will look into it and get back to them. (don't call us, we'll call you) I ...
9
votes
3answers
481 views

How do I fix my reputation with a client when I fell through for a project?

So I've run into this predicament. I over-loaded myself with work and not enough time. Then, I became ill a couple of times which set everything back even more. Long story short, I had a communication ...
29
votes
7answers
3k views

Politely and professionally declining overtime

I've been working as a contractor at a large company for three months. I'm the most seasoned developer in a small team, and so far it's been a good relationship. However, as of a couple of weeks ago, ...
6
votes
4answers
461 views

How can I help management when they back themselves into a corner with a client regarding internal staff policies?

In light of the question from the linked question (asked by another user); and the corresponding answers and commentary: Using gym at workplace during work hours Assume that I now I have an answer ...
7
votes
3answers
4k views

Are digitally signed documents legally binding? [closed]

In this day and age, many documents are being passed around in email that require signing. I myself send many contracts to clients as well as approval letters and such to the same clients. I most of ...
12
votes
2answers
714 views

Asking client for a letter of recommendation

I'm a software developer working at a company with several clients. Part of my job is to stay in touch with clients and make sure the software I'm developing for them works for their needs. Plus I'm ...