Questions about professional etiquette when communicating via email.

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10
votes
6answers
5k views

How to deal with pornography in the workplace?

I work in IT and whilst configuring emails for an employee I found several memes/joke emails containing pornography which have been circling between employees. What is a good way to handle this? ...
4
votes
2answers
350 views

How to deal with a lying customer?

I'm a freelancer and deal mostly with web, a client of mine has hired me to deal with a monthly newsletter: improve the deliverability and the message itself, I signed up for a popular online service ...
1
vote
2answers
243 views

Writing an email reminding a recruiter about an interview session [on hold]

I recently applied for a software developer profile in a start-up where the interview process consists of 3 stages - An assignment followed by an online coding round and finally a face to face ...
-2
votes
0answers
52 views

Reminder Email : Short list for Interview but no reply from HR [duplicate]

I have applied to a startup and in a week I got an email of being shortlisted for interview on 29th July 2015. They said in email that they will contact shortly to discus preferred interview slots ...
3
votes
3answers
418 views

Professional designations and degrees on business cards and e-mail signatures [duplicate]

I'm going to be creating some simple business cards for myself going forward, and would like some advice on the addition of my degrees and professional designations to the card. So far, the planned ...
61
votes
5answers
12k views

How do I tell my boss to not use Comic Sans as their main email typeface?

My boss uses Comic Sans for all of their e-mails. I don't mind it for intra-company communications, but it doesn't strike me as very professional to send out to clients as it doesn't have a very good ...
4
votes
2answers
573 views

Reply to recruiter's email's tricky last line

A reruiter contacted me and the last line of his email was: Let me know if you have any interest in taking this conversation to the next step - hope to hear from you soon. While emailing him back, ...
0
votes
1answer
57 views

Following up an emailed application [duplicate]

I saw a job advertised with a 'closing date for applications of 31st July' Sent my CV and covering letter as prescribed by the website to the email address specified I did not receive an automated ...
4
votes
4answers
613 views

How should I handle emails after-hours?

I work in a couple of IT departments, and often I'll end up doing my email from home. Usually, this ends up being when I'm bored and/or waiting for something else - usually for my coding assignments ...
1
vote
3answers
193 views

How to retract a salary negotiation? [closed]

I received a written job offer yesterday and was given a deadline to reply by today. The company called me again today to confirm, but I missed their call. The recruiter left a voice message saying ...
-2
votes
3answers
145 views

How long to wait for formal offer letter? [duplicate]

I finished my 2 rounds of interview with a company 'A' on Friday evening. First one was telephonic and second was on-site. After on-site interview, I had sent out a 'thank you' email to the HR. After ...
-5
votes
4answers
183 views

When is it appropriate to “go up the ladder” when someone isn't doing their job and it's affecting you? [duplicate]

Here is the situation: We need maintenance done on a utility supply that a machine we have can't run without. It's a somewhat crucial piece of equipment and time is money here (but then again, where ...
8
votes
1answer
330 views

Mistakenly Emailed Wrong Recipient

I am in the middle of a job search...putting feelers out. I hired a resume writer who shares the same name as a colleague. I mistakenly emailed my colleague (from my personal email account after ...
0
votes
2answers
296 views

Company keeps former employee email accounts active - [closed]

A company I work for does not remove or delete former employees email accounts/passwords and login credentials they are easily accessible to keep using and in fact are sometimes used still for some ...
1
vote
2answers
191 views

E-mail management question [closed]

There is an internal support type department in our company that gets bombarded with emails daily from staff. The support group is 8 people, each part of the same email workgroup on MS Office. ...
-1
votes
1answer
106 views

Applied to several internal postings, send email to hiring manager? [closed]

I have recently been given the OK by my boss to apply to other departments in the same company. I have applied to a few different positions in the past few days and I am just playing the waiting game ...
3
votes
4answers
666 views

Is it good or bad idea to send negative feedback to a company?

I sent my cv to this company for a web developer position and they sent me a huge test with a note says: "Don't spend more than 8 hours". I did the test and I took me more that 8 hours and sent it ...
4
votes
3answers
544 views

How to address family members in a formal email?

My mother (let's call her Anna Jones) and I work as volunteers for a non profit organization, and I'm never sure how I should address her in work emails. When I write emails to my mother I use "Dear ...
16
votes
4answers
7k views

What to do when included in a chain of funny emails between bosses?

At my office we have this culture where there's no such things like 'a wall between manager and staff' or 'strict, polite formalities between co-workers', but it doesn't mean there's no respect here. ...
1
vote
0answers
105 views

Is it a big “No” to have numbers in your professional / work email address? [duplicate]

I'm trying to create an email address which I use for job applications. I'm using Gmail because I don't think I have enough money to buy my own domain (as I've seen suggested on other websites). I ...
3
votes
2answers
539 views

I was offered a salary range before the interview

I am looking for a new job at the moment. Last week I was sending my resume to employers. Today I received an email stating that they like my resume and that it is a good fit for the position I ...
2
votes
0answers
204 views

What constitutes normal office politics? [closed]

I'm wondering what constitutes normal office politics versus unnecessary or out of the ordinary office politics when it comes to the office environment. It seems like I really only spend 40% of my ...
2
votes
1answer
366 views

Should I ask if the position has been filled? How should I ask? [duplicate]

I had an phone interview two weeks ago, and last week I met with them in person for a web designer position. I thought I did well because they were expressing how lucky I am that I made it this far, ...
2
votes
2answers
172 views

How to handle a missing confirmation email for a job offer?

I recently accepted a job offer at a bank, but did not receive the confirmation email they said they sent. Should I call them now to say I did not get it, or should I wait until my first day? Either ...
3
votes
3answers
980 views

Answer to an email I didn't send

I've got one coworker from my company (working in another location than mine) who sent me an email as if I had already asked him something, but I didn't send any mail to him. I don't know him at all. ...
8
votes
1answer
398 views

Mistakenly received confidential e-mail detailing unethical behavior

I was a little surprised to receive a confusing e-mail from someone relatively high up in our organization who I hadn't had any contact with before. The e-mail was part of a long chain of forwards and ...
4
votes
3answers
528 views

Is it normal to have to CC all emails to my boss?

My boss does not allow the programmers and artists to communicate outside of email and without CCing him so he can keep an eye on it. I am new to Indian culture, is this normal?
1
vote
1answer
224 views

How to deal with unanswered e-mails (where a response is expected) [duplicate]

It happens, probably once every month, that my manager does not reply to my e-mails where I'm asking a question or just expecting feedback. Most of the time he does reply but the times where he's not ...
8
votes
2answers
1k views

My boss forwarded a confidential email - what is an appropriate course of action?

Recently i sent a very personal email with a list of grievances to my boss. The start of the mail was a request not to forward that mail to anyone. My boss has not yet responded to the contents of ...
3
votes
1answer
220 views

When someone introduce you to another person by email and “ends” his communication with you, should I reply just to that person or to both?

Context: I've been talking by email with a recruiting person and we have had an interview for a position. After this he requested me to send him my resume so he can send it to a team. I did and now he ...
0
votes
1answer
236 views

Client misspells name in email conversation [duplicate]

I am freelancing right now and I have a client who misspells my name every time in email conversation. The conversation goes something like this: Hi smash We would.. Thanks In the first couple of ...
3
votes
3answers
226 views

Addressing or greeting people in a rapidly growing email thread

Some days ago I received an email from my business owner regarding an issue. She started with writing 'Hi my_name' then she described the issue, in response I wrote 'Hello her_name' and then I wrote ...
0
votes
2answers
376 views

How can a candidate politely ask for an update on an unreturned callback? [duplicate]

The subject might be all you need to understand the essence of the question, but for some context of my personal situation please read on: I asked in an interview: ‘What would be your main concern ...
2
votes
2answers
107 views

Best way to contact a possible employer

I found online a foreign company I am interested in (I'm a few months away from graduation). Their website is one page per each sector they work in, and each shows an online form to contact the ...
2
votes
5answers
487 views

Multiple interview dates offered. Should I choose one or let the company decide?

I have been contacted for an interview. The company has proposed 2 different dates, and stated that they wait for my response to define the interview date. If I am available on both the days, should ...
2
votes
2answers
304 views

What is an example/template of the “5 Sentence Email”?

I first heard about the "5 Sentence Email" in a comment that was in response to this question: I emailed my customer asking multiple questions. Their reply addressed only one. What is the polite way ...
53
votes
11answers
8k views

I emailed my customer asking multiple questions. Their reply addressed only one. What is the polite way to point this out?

I asked the customer three questions, and they only answered one, as if the others didn't exist. I need answers to all those questions. Frankly, I find it a little rude that they didn't read my email ...
6
votes
3answers
521 views

Choosing professional name for mail address when the domain is “NameSurname.xxx”

I am struggling to find the perfect form for my mail address when I have the domain => NameSurname.fr I currently have NameSurname@icloud.com and NameSurname@gmail.com but in my need to have ...
28
votes
5answers
7k views

Tell customer politely that interruptions during meetings will not be allowed

In previous business meetings with a customer, I mistakenly allowed the customer to leave to see to some task during our meeting and while waited for him. The customer now considers temporarily ...
0
votes
2answers
185 views

Official Email set on personal phone after Resignation

I was working with a company for past 6 months and the owner had set official email id on my personal phone. I have sent an resignation letter to him through my personal phone using official id. To ...
8
votes
1answer
168 views

How often should you email a business contact?

Let's say you are trying to build or expand your professional network. This means staying in touch with everyone. If you send emails too often, your contact will likely be annoyed and unwilling to ...
1
vote
2answers
752 views

Signed, Accepted And Emailed back Job Offer Contract: No Confirmation Back [duplicate]

I have received a job offer via email. The email contained a formal contract of employment signed by the owner of the company. I have accepted the offer; ie, signed it, scanned it and sent it back as ...
-5
votes
3answers
342 views

Mistake on the email reply? [closed]

I'm worried that mistake I'd committed on my reply to an email might be taken wrongly: His reply - Please assured be that we will update when we have the orders. My reply - Please be assured- ...
4
votes
8answers
571 views

Should I share (weekly/fortnightly) useful articles published on web with my seniors/colleagues through email?

I work in a large multinational company. My department is mix of around 60 young and experienced people. I joined around 3 years back. I often feel that there is huge scope to improve managing the ...
-1
votes
4answers
279 views

Post-interview - should I follow up on this email if I've rejected the offer? [closed]

To summarise my position: I was approached by a recruiter with a job at a London startup. I stated that I'd be looking for a £45,000 minimum salary (relocating from North West, England) which he ...
6
votes
4answers
461 views

What can I say in place of “Thanks” at the bottom of an email when it doesn't make sense?

Kind of an oddly worded question, allow me to explain. Once I am finished running reports, I email my boss to let her know what needs to be changed in the system. My email typically looks something ...
2
votes
1answer
200 views

Client asks for SSN in Statement of Work and wants it sent signed via email

In a Statement of Work from a client, there's a field for the Social Security Number or the Tax Identification Number in the Contractor details. The client wants this SoW sent back signed, over email, ...
4
votes
4answers
307 views

Call or E-mail?

I recently got a phone call (they left a message) telling me a position had opened up and if I was still interested. Within a minute of that message, they also sent an e-mail simply restating the ...
0
votes
1answer
228 views

Thank You email after interview? [duplicate]

My interview went well and I'd like to send a Thank You email. He said they'd let me know by next week. It is Friday so should I send a thank you email right now, before their decision next week? ...
1
vote
1answer
185 views

How might one cold-email a manager who one had contact with a while ago

I am currently applying for jobs. Around this time last year, while I was still in school, I was introduced by my friend to a manager at a company, say, in Field A. Although at the time, there was ...