Questions about professional etiquette when communicating via email.

learn more… | top users | synonyms

1
vote
2answers
166 views

What is an example/template of the “5 Sentence Email”?

I first heard about the "5 Sentence Email" in a comment that was in response to this question: I emailed my customer asking multiple questions. Their reply addressed only one. What is the polite way ...
51
votes
11answers
8k views

I emailed my customer asking multiple questions. Their reply addressed only one. What is the polite way to point this out?

I asked the customer three questions, and they only answered one, as if the others didn't exist. I need answers to all those questions. Frankly, I find it a little rude that they didn't read my email ...
6
votes
3answers
339 views

Choosing professional name for mail address when the domain is “NameSurname.xxx”

I am struggling to find the perfect form for my mail address when I have the domain => NameSurname.fr I currently have NameSurname@icloud.com and NameSurname@gmail.com but in my need to have ...
26
votes
5answers
7k views

Tell customer politely that interruptions during meetings will not be allowed

In previous business meetings with a customer, I mistakenly allowed the customer to leave to see to some task during our meeting and while waited for him. The customer now considers temporarily ...
0
votes
2answers
152 views

Official Email set on personal phone after Resignation

I was working with a company for past 6 months and the owner had set official email id on my personal phone. I have sent an resignation letter to him through my personal phone using official id. To ...
8
votes
1answer
129 views

How often should you email a business contact?

Let's say you are trying to build or expand your professional network. This means staying in touch with everyone. If you send emails too often, your contact will likely be annoyed and unwilling to ...
1
vote
2answers
323 views

Signed, Accepted And Emailed back Job Offer Contract: No Confirmation Back [duplicate]

I have received a job offer via email. The email contained a formal contract of employment signed by the owner of the company. I have accepted the offer; ie, signed it, scanned it and sent it back as ...
-5
votes
3answers
251 views

Mistake on the email reply? [closed]

I'm worried that mistake I'd committed on my reply to an email might be taken wrongly: His reply - Please assured be that we will update when we have the orders. My reply - Please be assured- ...
3
votes
7answers
349 views

Should I share (weekly/fortnightly) useful articles published on web with my seniors/colleagues through email?

I work in a large multinational company. My department is mix of around 60 young and experienced people. I joined around 3 years back. I often feel that there is huge scope to improve managing the ...
0
votes
4answers
228 views

Post-interview - should I follow up on this email if I've rejected the offer? [closed]

To summarise my position: I was approached by a recruiter with a job at a London startup. I stated that I'd be looking for a £45,000 minimum salary (relocating from North West, England) which he ...
6
votes
4answers
232 views

What can I say in place of “Thanks” at the bottom of an email when it doesn't make sense?

Kind of an oddly worded question, allow me to explain. Once I am finished running reports, I email my boss to let her know what needs to be changed in the system. My email typically looks something ...
2
votes
1answer
163 views

Client asks for SSN in Statement of Work and wants it sent signed via email

In a Statement of Work from a client, there's a field for the Social Security Number or the Tax Identification Number in the Contractor details. The client wants this SoW sent back signed, over email, ...
4
votes
4answers
289 views

Call or E-mail?

I recently got a phone call (they left a message) telling me a position had opened up and if I was still interested. Within a minute of that message, they also sent an e-mail simply restating the ...
0
votes
1answer
132 views

Thank You email after interview? [duplicate]

My interview went well and I'd like to send a Thank You email. He said they'd let me know by next week. It is Friday so should I send a thank you email right now, before their decision next week? ...
1
vote
1answer
146 views

How might one cold-email a manager who one had contact with a while ago

I am currently applying for jobs. Around this time last year, while I was still in school, I was introduced by my friend to a manager at a company, say, in Field A. Although at the time, there was ...
0
votes
2answers
320 views

Using personal email to communicate work related information

I am recently new at my job and have yet to be set up for remote access to the company intranet at home. The project communication is not urgent but the project is due near the end of next week. If I ...
3
votes
2answers
300 views

When applying to a job via e-mail what do you put in the message?

When applying for jobs I have 2 PDFs: a cover letter and a resume. I try to make them self contained as there usually isn't places for additional information. When the application procedure is to ...
1
vote
2answers
162 views

Should I approach an interviewer before a decision has been made?

I am in a bit of a conundrum here. I was interviewed in person by a panel of 5 interviewers(1 on 1, 5 hours back to back technical) last Friday. Today is the 4th day(Thursday here as I write this ...
0
votes
1answer
136 views

How do I reach out to my manager on the first day?

My first day at work is coming up soon and I would like to know how to reach out to my manager and tell him that I would be on campus on the said date and would love to have 1:1 with him. I am a ...
2
votes
1answer
214 views

I followed up with the HR regarding my onsite interview. I did not get a chance to ask for timeline during the interview. Did I commit a blunder?

I know a lot of questions have already been asked regarding the amount of time one should wait before following up on an interview. My case is a bit different. Timeline : Had an interview on Friday ...
-1
votes
1answer
376 views

How to answer client after weekend?

Actually I want to send an email to my client after weekend. So I am confused that is it formal to say "Hope you had a nice weekend". I want to write an email in professional way because I can't lose ...
-1
votes
1answer
165 views

How to write a email to boss asking him to hire qualified empolyee to help me in QA dept [duplicate]

I joined as a junior in QA dept then grew to manager,day after day the products of the company get larger and I am unable to conduct all experiments and tasks lonely. So what I need to ask my boss to ...
1
vote
5answers
570 views

Dramatically different salaries for two locations within same company - how do I negotiate?

I have received summer internship offers for two locations within the same company. One offer is roughly 2.3x the salary of the other, but I would prefer to work with the people at the lower paying ...
2
votes
1answer
119 views

Is this a good practice for initiating a side-conversation on a wide-audience email chain?

If the original wide-audience subject reads something like: Project XYZ Status Update: Things are looking bad I'd like to omit certain members of this chain but I still don't want the reader to ...
22
votes
3answers
8k views

Boss IMs my private email account at work

My boss sent me an email today asking me to keep my IM chat open while I'm at work. My boss supervises me from another city, so I understand why the request was made. This way, my boss can quickly ...
4
votes
3answers
384 views

To complete tasks at work I have to ignore new email, yet still reference old email to get the task done [closed]

I'm having a time management issue. To complete my technical work, I find it helpful to close my email tab. This gives me quiet time to get work done without feeling compelled to look at my inbox and ...
3
votes
3answers
526 views

My manager doesnt want anyone internal or external cc'd into email to him? [closed]

I'm working on a major project with my manager. I've got the impression for a while he is 'keeping me out the loop' - I'm not being told of developments in the project. I have become concerned as the ...
2
votes
3answers
376 views

Answering and sending holiday wishes and pictures to all colleagues via e-mail?

In the past two weeks my colleagues have been exchanging a lot of Christmas and New Year's wishes and cards through the company e-mail system. I don't mind receiving such email, but I usually don't ...
-3
votes
3answers
97 views

Should I forward an email from a different project answering the same question? [closed]

I used to work on at one company, on one project, Project A. Now I work at another company on another project, Project B. None of my old coworkers are involved with Project B in any way. I was asked ...
1
vote
1answer
138 views

Internal vacancy - how to phrase email asking to be considered

My background is that I was interviewed for a place on a project team within my company. I essentially passed the interview and was about to be offered the job when someone the people who interviewed ...
53
votes
6answers
12k views

How should I reply to an email which feels unprofessional after declining a technical interview/test?

I recently got a telephone call regarding a new opportunity. We scheduled a technical Android test completion date on the coming Sunday/Monday. The other party asked me how much I was getting paid ...
0
votes
3answers
255 views

Recruiter doesn't respond to my e-mail for a week. What should I do? [closed]

Sorry, my English is poor, but I'm a bit frustrated, so I need a piece of advice. I am from Russia, and last Tuesday I got an e-mail from a large company's recruiter, who lives in another country, - ...
-1
votes
1answer
146 views

Is using emoticons in correspondence with co-workers okay? [closed]

We have a few related questions in terms of potential employers and cover letters -- but how about when talking with your colleagues? Sometimes, emoticons really help convey a message (in my opinion) ...
24
votes
8answers
3k views

Is it professional to correct misspellings of my name?

I have a common name, but an uncommon spelling. Specifically, my name is Kelli. Often in emails and in informal and formal chat situations, I have people referring to me with the more common ...
4
votes
5answers
1k views

Team communication - what to use instead of emails?

Suppose I have a very important remark on some kind of technical convention or a rude bug in the code that everybody copy all over the place, how can I notify my colleagues on subject? Although we ...
30
votes
5answers
9k views

How to tell sender they forgot the attachment without embarrassing them?

So I got an email from someone reading "blah blah, X is attached". However the email has no attachments. Obviously they just forgot to attach X before hitting the send button. How should I hint ...
0
votes
1answer
201 views

How long should I wait before following up if I'm stalled until a response?

I sent an email to my coworker asking about a problem I was having, to clarify if it was a problem with a test I wrote or a bug in the code. I got a response saying it might be related to what he's ...
-2
votes
1answer
242 views

Using nickname as e-mail address [duplicate]

i've already read a few threads regarding a professional e-mail address. I'm looking forward to make a simple e-mail with general usage including also finding a job. I use only android phone, chrome ...
14
votes
4answers
2k views

Can I delete all my professional e-mails after resigning my job?

I recently resigned from my job where I worked for more than 5 years (we parted on good conditions). What should I do with my professional e-mails (both sent and received)? There are some e-mails ...
37
votes
7answers
33k views

How does one title a resignation email?

I am in a situation where I need to tell my current employer that I am leaving. I know what I want to say in the body of the email I am using to do so, and have that written out in full. Problem is, I ...
17
votes
6answers
3k views

Email etiquette, is it appropriate to bold my questions?

When I write emails I try to keep them as short as possible. Having said this, to prevent a protracted back and forth exchange I still think it is important to give all relevant context. In some cases ...
0
votes
2answers
125 views

Who should respond when supervisor is also included as main recipient

I am a graduate assistant responsible for teaching a lab. I am in the United States. I received an email from a student explaining a situation that we have to act on. He sent the email to both me and ...
0
votes
2answers
300 views

If a “Dr.” signs their email with the first letter of their first name, is it acceptable to address them by their first name?

I recently made a contact for a potential job offer, and I have been addressing him with the "Dr." (he holds a doctorate). Let's say his name is "George McKee", then on his blog, website, and ...
3
votes
2answers
9k views

“Which is the correct way of writing a Planned/future Leave Request Email”?

I need to write a leave application for taking a planned/future date leave. Which is the correct way of writing the following lines:- I won't be able to attend the office on Oct 15 as i have to go ...
18
votes
5answers
7k views

How to stop people from CC'ing my boss in trivial e-mails? [duplicate]

We have no policy on CC'ing and most of the time people are CC'd only when a second opinion is required or they need to be updated / stay in the loop on a given topic. However, sometimes there are ...
0
votes
2answers
5k views

Format for writing an email accepting the job offered by the company? [closed]

I have received an e-mail from a company that is offering me a job. I need to accept that letter in order to confirm the job. Since this is the first time I am writing such an e-mail I am really ...
-2
votes
2answers
297 views

Which of these is more of a professional Email Address? [closed]

Let's just say my name is Sharon Jane Still (Not really but same initials though). I have an email account that is imsjstill@gmail.com and another that is sjstill@outlook.com. My actual name is not ...
3
votes
7answers
974 views

If a potential employer's name is unisex, should I guess a title (Mr./Ms.) or use their first name?

A while back it was asked if a title (e.g. Mr./Ms.) should be used when e-mailing a prospective employer. The accepted answer stated that, at least in the United States, it's best to err on the side ...
1
vote
1answer
232 views

Follow-up email on job which has been put on hold

The dream job I was offered was put on hold over a month ago - hiring manager not sure when the role will re-open and that I should look for other roles in the meantime but asked me to stay in ...
3
votes
1answer
207 views

Methods of addressing someone in email

I recently sent an email to apply to a job. The only contact listed didn't have any title - let's say this is Jane Doe. In my email, I greeted with "Hello Ms. Doe"; in the response, the email was ...