I work in a very small company and recently a colleague left. I forwarded his email to me and I am notified with all alerts related to our product from services we integrated (since I am the one that took all of his "tasks").
However, today I received a follow up email in a thread my former colleague had with an user. The email is directed to him and I am not aware how to proceed with answering mentioned user's questions?
[email protected]
mail address and those are not a problem. This is the first email I receive that is directed to my former colleague.