Timeline for I'm being blamed for not responding to an email from a client that was directly addressed to coworker
Current License: CC BY-SA 4.0
7 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Dec 4, 2019 at 18:56 | comment | added | stannius | @JohnR.Strohm Oh, duh. | |
| Dec 4, 2019 at 18:51 | comment | added | John R. Strohm | @stannius, I assumed for the purpose of my comment that the OP was going to go talk with the boss and ask that question. That being the case, the OP knows when the discussion will occur, and can prepare, which includes printing the emails in question. Obviously, OP needs to retain all such emails, from all customers. | |
| Dec 4, 2019 at 18:41 | comment | added | stannius | @JohnR.Strohm How do you suggest OP implement your advice? Should he print out every email a customer sends and carry those printouts to every meeting with his manager? Should he only print out certain emails, and if so, how should he identify which ones? | |
| Nov 7, 2019 at 2:37 | comment | added | John R. Strohm | @Centimane, one of the things I have learned in close to 40 years in corporate America: BE PREPARED. You want to be the guy who brought the gun to the knife fight, not the guy who showed up unarmed for the gun fight. You can carry them in a folder, or in an engineer's notebook, but you want to be ready to draw and shoot. The boss has already reamed you out once, undeservedly, and, as a rule, a boss who will do that once WILL NOT HESITATE to do it again. | |
| Nov 6, 2019 at 17:41 | comment | added | Centimane | @JohnR.Strohm That's a bit confrontational for a suggestion to "put blame aside". The e-mails exist, and if the boss questions it they can easily be brought up, but it goes against the spirit of the answer to show up fully armed. | |
| Nov 5, 2019 at 17:57 | comment | added | John R. Strohm | When you ask your boss that question, have printed copies of the original customer emails in your hands, so you can SHOW him that the emails were addressed to your coworker. | |
| Nov 5, 2019 at 17:40 | history | answered | Emil Vikström | CC BY-SA 4.0 |