Timeline for Can a customer ask for a different sales rep?
Current License: CC BY-SA 4.0
10 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| May 14, 2020 at 21:47 | comment | added | Benjamin | @axus yes, it was ;) | |
| May 14, 2020 at 17:20 | comment | added | axus | It was Oracle, wasn't it :D | |
| May 14, 2020 at 5:28 | comment | added | Benjamin | maybe my english wording is a little bit of, because it's not my lagnuage. today is the 14th of may 2020. write a cancellation letter that states as cancelation date the 14th may of 2021. -> you let the provider know it's canceled. and it's longer than the minimum required period. If somebody has a better phrasing for this, I am happy to change it | |
| May 14, 2020 at 1:50 | comment | added | Hashim Aziz | How were they able to cancel their contract one year in advance? | |
| May 13, 2020 at 15:10 | comment | added | Ian | A very long time ago, I saw a system ported from HP to Sun workstations with just a high enough quality that it could be seen in use on the Sun workstation on the day the HP sales director visited. HP reset their discounts and started to work hard to give a good service. | |
| May 13, 2020 at 11:38 | vote | accept | Jean-Pierre | ||
| May 13, 2020 at 6:20 | comment | added | Benjamin | If you think it's worth switching you have to make a case internally. The company as a whole has incentives to stay, the individual then has to make a case that it's better to switch. Projects get delayed because of that sales rep? That's likely to catch attention. Even better when you start communicating early, e.g.: "This sales rep is unresponsive, this has x, y, z effect on us. I try to change this with them" Then hopefully your bosses realizes, this is not a onetime incident, but a pattern. Who knows, maybe he calls himself? Sometimes boss calls can do wonders... | |
| May 13, 2020 at 5:43 | comment | added | Andrew Savinykh | "And you are not stuck, you have strong incentives to stay". Usually it's your boss who is saying "we cannot afford the change", but you are the one who has to deal with the unresponsive sales rep. I'd say this totally qualifies as "stuck". | |
| May 12, 2020 at 17:13 | comment | added | Taemyr | Make sure to clear it with your boss before you threathen a nuclear option. | |
| May 12, 2020 at 7:57 | history | answered | Benjamin | CC BY-SA 4.0 |