Timeline for How can the L2 support team gain knowledge about the product? - Scrum framework
Current License: CC BY-SA 4.0
9 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Oct 12, 2022 at 2:07 | answer | added | Anderson4nderson | timeline score: 3 | |
| Oct 11, 2022 at 21:47 | comment | added | TheDemonLord | I'd suggest either project management or the dev stack exchange IMO - since the question is more specifically about training a support team. | |
| Oct 11, 2022 at 20:16 | review | Close votes | |||
| Oct 18, 2022 at 3:05 | |||||
| Oct 11, 2022 at 19:58 | comment | added | yavoge | @citronas, yes, but the issue is, you might want to explain the technical stuff and show how it's done. Also, discuss with them, get their feedback, and answer any questions they may have. | |
| Oct 11, 2022 at 19:54 | comment | added | yavoge | Hi @TheDemonLord, is there a proper exchange for questions like this? | |
| Oct 11, 2022 at 19:53 | comment | added | citronas | A well curated knowledge base or documentation should always be pratical. L2 can read updates there to know what's changed and how to support new stuff. If it's public, you can even lower the workload of the L2 team letting the customer read it before even contacting the L2 team | |
| Oct 11, 2022 at 19:52 | comment | added | TheDemonLord | I think this Question is being asked in the wrong place - this is more a question of the pipeline from Dev to support, as opposed to the navigation of Workplace issues. | |
| S Oct 11, 2022 at 19:49 | review | First questions | |||
| Oct 11, 2022 at 19:53 | |||||
| S Oct 11, 2022 at 19:49 | history | asked | yavoge | CC BY-SA 4.0 |