Timeline for At delivery time, client criticises the lack of some features that weren't written on my quote. How to react?
Current License: CC BY-SA 3.0
4 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Nov 10, 2016 at 3:41 | comment | added | Jay | ... But I could see someone who knows nothing about IT THINKING it was was attempt to trick them. | |
| Nov 10, 2016 at 3:41 | comment | added | Jay | ... I probably could have sued them for breach of contract and fraud. My point being: You're the expert. If you tell the client, what needs to be done to meet their needs is A, B, C, and D and it will cost $X, they may sign the contract assuming this is the total price. If when they see it doesn't meet their needs, you tell them that doing the additional work will cost extra, they may see it as a trick: you got them to commit based on a price they can afford, but now to do the REAL job you're demanding more. I'm not saying you were trying to trick them, sounds like a miscommunication to me... | |
| Nov 10, 2016 at 3:38 | comment | added | Jay | This is an excellent point. An analogy: About a year ago I needed some repairs done on my house. I called a contractor and we signed a contract that they would do this work for, I think it was $1800. Then a couple of weeks later they called back and said, "Oh, we made a mistake, to do this job right we'd have to do such-and-such additional work. That will cost another $900." I immediately concluded this was a scam. I don't believe for a minute that they made a mistake. It was an attempt to get me committed to doing this job for a reasonable price, and then they jacked up the price. ... | |
| Nov 7, 2016 at 20:31 | history | answered | Dunk | CC BY-SA 3.0 |