I was offered a conditional offer letter, which means that I need to clear all the areas of a background check in order to get the job.
However, I did not and after ordering a copy of my background check, I saw that I had cleared all areas except for one. This was a job I had 5 years ago and were discriminated against on mental health issues. In their response to my back ground check, they said that I have behavioural issues (becaause of my job from 5 years ago).
I tried to explain the situation to my prospective employer, who was giving me a conditional offer letter, that I was discriminated against back then. In response, my prospective employer's director of recruitment contacted me and asked me bunch of questions about what happened back then. In then end, they said they would look for position again for me and I wouldn't have to go through entire hiring process again.
However, after 2 months since then I only got one call that was just check in to see what I am doing then I was told to resend my resume and not to count on them and that I might never hear from them and so should move on.
I am just wondering what steps can I take to get this matter taken seriously so that I can get the position back?