My manager recently 'strongly suggested' I apply for a job opening in our team that was a pay grade and title higher, from senior mid level developer to Jr level senior developer. As my manager said, bringing my compensation in line with the work I already do day in and day out.
I applied and was called by the recruiter on Tuesday who gave me the numbers: new title + 1 pay grade bump (~22% extra pay + more bonus potential + extra PTO). I was happy with this since it would bring my compensation in line with what an outside hire would be paid for the position. I was actually surprised and had thought they would not give me such a large increase in compensation since it is an internal promotion.
Wednesday the recruiter called me to tell me HR only approved 15% and a title bump but no grade jump, so no extra PTO or extra bonus potential. Even though these new numbers where pretty much what I originally thought the company would give anyway, I was kind of shocked since it sounded like the original numbers which already been approved. The recruiter then clarified that those numbers were what my manager was trying to get me and that he had just wanted to tell me.
Even though the final numbers were what I had suspected originally, the poor job done by the recruiter made this entire ordeal feel almost like a demotion more than something good. If I didn't have a week of PTO planned in two weeks time, I would have taken the rest of the week off because I was pretty upset. Topping it off, while being in a bad mood from all of this, late Friday my manager asked for an update on some time sensitive work my team had to get done before the weekend. My response was probably not the most cordial: constantly asking when you will have the data is less helpful than just sitting in your office with the lights off, you will have it when we have it.
What is the proper way to let my manager know that I am sorry for the snippy response and that I appreciate his effort and his backing and I don't fault him for the recruiter's bad work but that at the same time it is also kind of disheartening? Is this an email sort of situation or face to face?