I work in a room shared with other 2 coworkers. It's approximately 10 x 5 meters. We have 4 desks.
A ox - B oo Me
I'll update with a paint picture later
The phone is located on Adam's desk. X is a shared desk. Sometimes I need to use it, sometimes Belle, and sometimes a worker from another branch come and use this desk (computer).
There's a lot of calls interrupting our work. A lot is just a 5 seconds call.
Is Adam/Belle/Me/Cindy/Daisy/Ed/Fred/... there?
Someone is looking for Adam/Belle/Me. Please go to X.
Note: Sometimes we have Cindy/Daisy/Ed/Fred come to our office to discuss work, so it is reasonable to call our room to check whether they've come here.
The problem is, when the phone is ringing, we can't know for whom the call is. Because the phone is on Adam's desk, normally it's his "job" to take the phone and inform us who the call is addressed to, but lately he's been keeping the phone ringing for at least three rings before picking it up. This sends a message to us that he's tired of doing that.
What Belle and me doing right now is picking up the phone if Adam didn't seem want to pick it up, of course with an internal sigh, because it means we have to interrupt our job, walk ourselves to the phone, sometimes just to give Adam the phone call.
The placement of the phone and assignment of the desks is not in particular order. The phone is placed there because it's the closest to the output wall (I don't know what it's called). We picked the desks when we moved to the room, and is now "unchangeable" (each of us has to move a lot of things if we change desk).
How to handle this situation? My goal is to keep our productivity high despite the interruptions.
I'm not sure what are my options. Right now, I can only think about these:
- Thanking Adam for what he's done so far, and ask him to keep picking up phones.
- Asking for individual phones. This has been denied before, because of budget issue. I'm not using phone a lot, anyway. Most of calls are addressed to Adam and Belle.
- Moving the phone to the shared desk. This creates more problem (at least to Belle and me) because now we (including Adam) need to walk to pick the phone. This seems the most fair, but I think this is not efficient.
Is there any other option?
Note: I've tried asking Adam before (in a casual manner), but he dismissed it with "Oh, I didn't hear it", as in "I was too concentrated in my task". This is not true because he was talking with us 1 minute before.