I am a part of a team of 10. We had a contractual agreement with an agency in another country. Since I started working with my company, the quality of work delivered from the agency was less than satisfactory. We have started to reduce the amount of work they contribute as a result. In the last month the agency's self proclaimed project manager transitioned from their team to a full time position within the core company. The 'project manager' created the afore-mentioned and his only hands on experience was from said company. His official title is Executive Director of Product but he is acting as a project manager, a point of contact for support issues and micro-managing the dev team. To say the least, he is not fulfilling his specific role.
Since he has been in this role, he has caused an abundant amount of disturbance to the dev team, our morale and the overall direction of our platform. The technology manager supports our decision in expressing our concerns to management about the director of products qualifications. We plan on providing the solution(s) of better defining what his role actually is, and recommending he takes the proper courses to become certified and knowledgable in the role he now has. Are there any other recommendations or solutions that can be provided to better express our concerns?
At this rate, the dev team which is the core of the platform, are on the verge of leaving if this guy stays in his current path.
Edit: Thanks for the concerns concerning the letter 'ending well' for the team. To clear the confusion, we are a small team/company (10 people, majority development). Management is open to feedback and things to improve upon as is my boss, the director of technology. He absolutely agrees with my/the team's opinion of the qualifications missing. He has already expressed his concerns to management and thinks that we should too, in strength and in numbers. There is a lot of communication issues with the teams being on opposite sides of the country and upper management doesn't know or see much of how this guy is affecting productivity. We had a project manager that did an amazing job, was certified/qualified, and was replaced by someone of lesser capabilities. We do not plan on attacking him, we plan on providing specific examples with solutions as well as better understanding what he should actually be doing as he doesn't even seem to understand it himself.
Edit 2: Initially we were told that if it doesn't work out with this guy, it doesn't work out. The issue is that higher management is unaware of the severity of the inability of this person. In addition to my boss telling him, it will bring it home if there are additional concerns brought to his attention.