I work as a software developer (remote) for a small company. They are not an IT-company. They just have a piece of software that needs to be maintained and modified regularly with different changes.
So, they have multiple people who email me to request changes. Usually 2-3 people.
Now, owner of the company sent me an email yesterday saying something like:
PLEASE remove option N ASAP. We cannot have it. Who authorized this???? Please disable this new button because users are not using it correctly. We specifically discussed this a year ago that this shouldn't be an option
This email was sent to me + CC'd to the manager who requested me to make the change.
I didn't want to tell them something like: "Hey, it's fault of John because he asked me. So, instead I replied:
I removed this button. We had a conversation 1 month ago about this feature.
Their reply: (Again CC'd to the manager)
I remember we talked about this 1 year ago to not have this as an option. Who asked you to do this? Was it via email or phone call?
So, now I do not know how to reply. I have email with this request I can just forward this to both of them or just to the person who wrote it. Should I reply all saying:
Look at this email correspondence from last month with John: ...
PS. I understand that these issues can be resolved if there's only one person who approve requests + if we have a task management systems. But currently we do not have that.
Update: Thank you so much for all great responses and advice. Incredible community here.