I've seen articles on passively measuring and optimizing professional communication that appear to lead me to believe that such systems are both of value, and that people are okay with them being in place. MIT Human Dynamics Laboratory has published a number of papers on the subject, though I don't recall seeing any opensource software that would enable such a system that would integrate with common communication tools in a virtual office. I have found one company that offers service related to Sociometric Analytics, though unable to find any opensource software by them; company also appears to be using MIT's "Sociometric Badges". Any suggestions?
(If it's not clear, the basic function of such a system is to passively observe/report on how/who/when/why people communicate, how those measurements match up to other performance data/events/outcomes, and make suggestions on where changes might add value, or reduce lose. Also, by passively, I mean that this would be done in an automated way that would not change the current way things are accomplished.)
EXAMPLE-ADDED: A simple example of the concept would be a call center that uses speech recognition convert speech-to-text, then IDs the speaker, then uses natural language processing software to understand the nature of the dialogs between people as they relate to outcomes the business and customer need relative to the comes achieved by others in the past that took part in a dialog to achieve an outcome of similar nature.