I've joined a company as First Line Support Engineer (IT), 3 years ago. As the title suggests I am there as the first line of support, fixing minor issues etc.
Fast forward 3 years later, I am building scripts, building the golden image, migrating satellite offices to our network etc. etc. doing 2nd and 3rd line stuff but I am still expected to keep my first line support at 100%.
My job title hasn't changed and I haven't received a salary increase for the last 2 years.
As I look at it, I have three options:
- Quit my job and search for another, which I wouldn't like at the moment as there a lot of issues in my private life.
- Speak to my manager for a salary increase, which I've done already and I will ask again in on our 1-to-1 meeting, in a few weeks time.
- Stop doing anything that is not first line and stick strictly to that
I am really looking to go to no.3 if I don't get a salary increase shortly, which then will be followed by choice no.1
Do you see any other option?
Thanks to all of you that found the time and replied to my question.
First of all, I would like to clarify that I would first find a job and then quit. I should have written this better on my OP.
Second, while I don't mind doing the tasks, doing both 2nd / 3rd line and 1st line, just stresses me a lot as at the same amount of time I have to do 1.5 jobs. So a lot of times, I need to cut corners which I don't want to.
I am having a 1-2-1 with my manager in about two weeks time and I am going to bring hard the case of promotion/salary raise, as the money I am getting, are not even remotely close to the tasks I've been doing for the last 18 months.
... the last thing you should consider doing is going back to 100% front-line breakfix, because these other duties you complain about are a golden opportunity.
While I don't mind the 2nd / 3rd line tasks, I don't gain anything from them (knowledge) as most of the things I do, I know them already or I can learn them pretty fast. So it's rather I am doing someone else's job for a low salary rather than gaining experience/knowledge.
As the last comment, this 1-2-1 meeting with my manager is going to be a catalyst for my decisions.
Again, thanks to all of you that spent your time replying to my question.