I'm 16 and this is one of my first jobs, and I've been there for just under a year. I've never been late and always been commended on my customer service. Thursday nights at the store are late night, and because my boss hasn't hired anyone else and people have been slowly leaving we only have 3 people.
We need two people per shift and on Thursdays that means someone needs to take the morning AND night shift. I asked about 2 months ago to stop receiving the double shift, although I did say that I'm fine to do it until he finds someone else.
About 1 month ago to have my birthday off - it's on a Thursday which is why I gave so much notice. Well I asked him a couple of times to make sure it's okay and he was really nice about it and said that they could definitely do it... He showed me the rosters to confirm a few days later and I pointed out that I was still on for the 5th and he crossed it out and kinda laughed it off, he forgot.
Now I've been sent the finalised roster and I'm still scheduled. Is this their way of saying to suck it up and turn up anyway? Or did they forget again? They're always so nice so I don't know if they forgot or don't want to reject me. To make matters worse I just got a formal complaint (my first) that's about my customer service... Everythings going a bit crazy at the moment.
I know it might seem a little over the top but I've been working 6 days a week for months now, as well as a second job and studying so having my birthday off is a big deal to me.