There was an incident where I was accused of being rude to a customer. This is the first incident I've ever had and I thought it'd been resolved but it's freaking me out.
I know for a fact that I didn't do what I was accused of. I ended up writing the customer an apology that the head office took quite well I think. In the apology I basically said that it wasn't my intention to do what I supposedly did, and I'm sorry if it came across that way.
She (the customer) has given her side of the story and I've given mine and they're proceeding with writing me a written warning based on what she told them. Apparently I'm being written up for rolling my eyes, sighing and ignoring a customer. This girl had apparently just come out of hospital so I don't want to say that she's flat out lying (which is what I originally thought) because that could have something to do with how she interpreted it.
My question is how big of a deal is this? They're writing me up for something I know I didn't do but I don't know whether to accept it or completely say no.
Would a written warning carry over to other jobs? Will this kill my chances at a good reference (I've had a very good run there)? And is this even fully official? I've read a lot of things about disciplinary action and it doesn't seem like they're following through with everything. I leave the job in two months as it is, and they know that. Should I stick it out and will this leave a permanent mark? Or if I get out now will it all go away? I'm casual and don't seem to have any contract with them.