I'm not sure what to call it but for work I go around to different locations and promote various products to increase sales (so usually I'm giving out free samples and educating customers). There are several agencies I am on the roster for and need them to get the work.
I had to cancel on one agency (see previous question) but gave more than a week's notice and had my contact ask if they needed him cover my shift. He was told it was already covered.
They informed me they have removed me from their roster until I provide "documentation" I was unable to make the shift. I explained my other work conflicted and asked what type of documentation they wanted. They replied:
How can we be sure that if we book you again, you wont have the same issue come up (your other job requiring you to work, and thus you have to cancel)? We just cant be booking and replacing people on shifts, once you commit to a shift with us we need it to be priority.
To be honest this agency pays below standard, but I would like to keep on their roster as:
- They have work on days that most agencies don't have
- They make their schedule more in advanced than others.
What should I reply?
I understand the importance of having reliable people to work with, and how finding a replacement is inadequate. I can provide references who could vouch for my reliability. This was a one time exception If you put me back on the roster I can guarantee I'll make it to the next one!
Is this good?
They keep referring to their policy states that without documentation you get dropped from their roster. This is completely wrong as I carefully read all their policies. But I guess I won't bring it up.
I realized this could happen when I cancelled. I am not bothered by it, as now I'm working the other job that pays better (which I value more than knowing my schedule farther in advance), but for the reasons listed above I would like to keep in contact with this agency too. This was the first time something like this happened.