We are a startup and composed of a few teams including IT and marketing. Lately, the marketing team is not doing their job and affecting my team a lot. Basically, when they cannot do something, they just go telling company's owner that they can't do their jobs because they are blocked by us (IT department) which I don't think it's true.
For example, they don't know how to setup Facebook Ads. So, I told them that they could check Facebook document/help center which provides very detailed instructions. Instead, they just said to company's owner that we blocked them from doing their job. Another example, they don't know how to use google analytics and they came to us instead of google. What we did was sending them links and told them to follow the steps in those links we sent.
What we learn from talking to them is they do not want to try/google/read anything and this annoys me the most.
This has been going on for about 2 weeks and it affects my team workload and morale. I plan to have a straight talk with marketing and company's owner telling them about these situations (what we can help and what we think they can do better,) asking them what they think, why they don't even read/try something.
I want to know if it's a good idea to do that? Is there anything I can do to make it better for my team and the company in long run?