I'm currently working at a university in the student administration and I was offered an opportunity for a short-term casual contract as a graduation assistant.
There was very limited training and there were roughly 8 different roles which I was expected to pick up quickly, which I managed. It was intensive but short, and about a month after it all finished I received a canned email with some feedback which said:
“Your supervisors have noted that you were helpful and performed well in your assigned roles. To help you with your professional development, an area you may want to concentrate on during the next session is your customer service. For example being more engaging and welcoming to students and your peers.”
I didn't think this was an appropriate way to give feedback to staff as I believe it’s a professional courtesy to give feedback (especially negative feedback) in person, so I replied back requesting constructive feedback to be in person.
The staff member must have forwarded this on to HR, who then contacted me and asked me to have a meeting with them and the graduations manager.
*Was this the professional thing for me to do?
Does the fact that HR wants to be involved mean that I may have crossed a line?
What would be the best way to respond?