In my workplace I am a process engineer that regularly works with people whose highest education is a High School Diploma. There is nothing wrong with that, as many of them are very intelligent, just do not have the same educational background as myself (B.S. Chemical Engineering). I work in a manufacturing facility.
Due to the job I regularly interact with the employees on the plant floor, and some of them have shown initiative and have even been promoted into engineering positions, despite no background education. They do a fantastic job with their day to day work, but when it comes to thinking outside the box or proposing "unorthodox" solutions to a problem it is hard to get a reasonable backing behind it.
Only a handful of others at the plant are college educated engineers, and none of them are in my department. The rest of the employees are in business/sales/customer service. My day to day job is simple enough to complete, but I want to grow and improve the systems we have in place to allow for better work flow, and higher quality products. There seems to be a communication barrier that I am having trouble resolving.
How can I best communicate and explain my ideas to people with a non-technical background? Also, how can I get support from people who are needed to implement these new ideas, even if they do not completely understand them or think they will work (even if they have been proven to be effective solutions)?