I just joined a new company. My team of direct reports is new as well. We all started the same day. I have a direct report who tends to ask the same question multiple times but rephrased.
For example, she questioned why a document was set up a certain way which could be confusing. I replied, "I don't know but I will reach out to the person who created it and find out." I asked some clarifying questions to get her perspective. She then asks "But why is it like this?" I replied again I will find out. She proceeds to tell me again that it can be confusing and needs to know why.
If this had been one isolated incident I would not think much of it, but it happens frequently. I am not sure if she is trying to showcase her knowledge or if there is something I am missing.
I have heard several side comments made to peers that makes it clear she is motivated by money.
She is also concerned about her having to deal with more clients than her peers if she is faster.
How could I help this person, but without having to repeat myself over and over again? I want to handle this as professional as possible.