A little background: I am the technical team lead of a group of consultants (all in one group). One of our junior consultants had a quite complicated technical contact person at the customer side. This contact person demands full control, yet later refuses responsibility for his own decisions and tries to play the blame game, and most recently has cut us off from the informations in his part of the project. He will have an extreme collision on Tuesday with his boss and the customer project lead about the state of the area he is responsible for (he has a huge conflict in the project).
It is my firm opinion that we (the consultants) have been dragged into this conflict much too far - I need to put a stop to that. I neither want to protect the guy for his mistakes and negligence, nor do I want to actively hamper with his career.
So I need some good possible ideas on how to tackle it.
(The person in question is also very problematic in communication)
A small follow up I followed the suggestion (i thought about going in that direction), brought my junior colleagues in line, took over for two weeks, put some things back on track. The customer took away the authority but left him the title in the project (for political reasons - I may post another question regarding that) from the problematic person.