I asked a colleague at work to do a 5-minute task, which is part of their role.
I sent an email, but they didn't reply. I went up to the person’s desk and they totally dismissed the request saying that they’re too busy now and they’ll do it later. With their tone of voice and dismissive nature it really sounded like they were saying, “I completely disrespect you and simply will not do this task for you."
I then sent an email CC'ing the person’s manager: just politely saying: “just following up on this request.”
I walked past the colleague's desk and overheard them saying that they will deliberately not reply to the email, to keep me in suspense. It worked, and now I’m in fight-or-flight mode all day.
Requests made to that person, or anyone in their team, have automatically been dismissed and I don’t even get a reply until I approach the person’s desk and wait for them to do the task.
I then get complaints to my manager, pulling me into meeting rooms saying that I have stood over their desk and it’s inappropriate.
Now I have gotten to the point of CC’ing their manager on all requests sent to that team, but due to the amount of times they have complained about my tone of voice or attitude, I am extremely passive in my requests to them.
The complaints are completely invalid. In each request I have and always have been extremely passive. I feel like I am walking on eggshells in fear of being pulled into meeting rooms with their manager and my manager and can never defend myself.
I'm not too sure how to get this person to actually do what I ask them to.