I often work with our web team to make changes to web server configurations for the applications I manage. Things like permission changes, file migration, PHP config settings, etc. I can not make these changes directly, so I rely on them to handle the work.
To follow procedure I put a ticket into our tracking system and assign it to their queue. I also follow up with an email describing the ticket and what I'm trying to do.
I feel a quick heads up via a personal email is a nice courtesy. However, upon this most recent request I wonder if I'm being more of a bother. It's a nuanced thing, but what is the proper protocol? Should the request and associated ticket be enough communication? Am I just bothering them further with a ticket (which generates an email to the team itself!) and an email or is it a nice personal touch that would be seen as welcome?