Last Monday, I sent out an application using an online form. I sent the files the morning and received a call out of the blue the same day in the evening, which took me by complete surprise.
The problem is, the person responsible (Bob for simplicity sake) called at the worst possible time: ten minutes before my driving lessons (which I can't just postpone), a minute before I was about to board a crowded train.
I was a bit nervous and I asked if I could call him back the next day, as he called at around 5pm, when most people are usually done with work, so I didn't think he would be available later. I simply told him I was on the move and right now is not the best time, I didn't mention my driving lessons. In hindsight, I regret not telling him that, because I think in his eyes, I didn't seem to have him high enough on my priority list, which of course wasn't true.
I tried calling him the next day three times: once in the early morning, once after lunch break and once in the evening, but every time it was his colleague who picked up the phone, telling me he was in a meeting or in a call. The second time was when he told me that Bob would call back approximately around 2.30pm, telling me Bob was very busy, but he never did.
I tried once again today in the morning, and got the colleague again instead, who again told me Bob would call back. About two hours later, I got a rejection email, telling me how after more careful review of the application material, they deem me unfit for the position.
As you might imagine, I was a bit ticked off after being lead on for an entire day. I don't know what the first call was supposed to be about, but surely if they squeezed in time in their apparently very busy schedule to call me on the same day, I would assume they already had me locked in their shortlist, one that they apparently threw me out of the moment I didn't have time to accommodate them immediately.
Obviously, those are just assumptions. I want to write an email to him, clarifying that:
- I really absolutely did not have time to talk to them at that moment, mentioning the driving lesson, and that I would've loved to talk to them, but I simply couldn't.
- I find the interaction very unprofessional overall, having me try contacting them over and over again for a whole day. If they really deemed me unfit after reviewing the application they already had, they shouldn't have called me in the first place. If possible, I want to find out the real reason.
Note: I'm not hoping to save the situation, I just want to get some closure. If they really boot me off simply because I didn't give them the time of day when it suited them, not caring about my own obligations, I'm not interested in their position anyway.
How should I go about this? Should I bother writing back to them or should I just let it go? If I should write back, are those points justified?