This is concerning one of my previous employers. Recently some junior dev left a bad review, people found out, and this triggered a wave of disgruntled posts detailing their ill experiences. These are centered mostly around the use of old technologies, the inability of management to keep pace with newer tech, and the disappointment of new hires at having to write legacy code right out of the door. Many of them are emotional and some come off a bit bratty, but it's encouraged others to do the same.
People from business units (i.e., not devs) heard about it and some have also chipped in, their input being mostly positive or neutral.
This is not happening to me, but for the purpose of this question, I don't think it matters. Assuming I were the CEO or had a place in management, what could I do regarding damage control?
This is obviously hurting the business as savvy applicants will be discouraged from joining (not that they were flocking before, but let's put that aside) and potential clients may get second thoughts before signing a contract with a business in such internal turmoil.
So far the following things have been tried:
- Leave a comment under each review calling it fake. Yeah, that didn't go well. These were thankfully removed after a level-headed reviewer called out the CEO for doing it.
- Write to Glassdoor asking them to remove "fake" reviews. The CEO seems convinced they were all written by the same person. I don't know what Glassdoor's response was, but no reviews have been removed yet.
- Ask employees, directly or indirectly, to write some good reviews instead. This produced a few positives, but nowhere near enough to turn the tide.
- Ignore it.