I have a highly talented junior employee in the role of scrum master. She’s outperformed on most tasks and is starting to take on a larger role on the project. As the manager I’ve assigned multiple difficult technical tasks to a freelance architect who is a specialist in the software as am I. In the scrum call she blasted him to the team say he is three weeks late with a delivery and does not document the work which he does but she does not see the bigger picture and that her delivery was lower priority for him.
He is away on parental leave and was not expected to complete this work until he returned. The issue is partially his fault as culturally he never says no, but that is a different issue. My other team members explicitly explained this to her as did I that he is performing well and it’s the third time she brings it up in the group.
When I tried to 1:1 with her to ask her to consider his situation and that she does not always complete her minor tasks when it’s lower priority she said that I was being disrespectful. I agree that I could have used more tact but I was trying to get her to be a bit empathetic and to see the bigger picture. Which is the project is not impacted and to remember that we are a team and to respect each other.
She is very focused on excellence and anything less then perfect is likely to meet some criticism. Other team members have brought this concern to me before including one of the other managers on the program. She is young and self conscious but has a strong will and a lot of potential. How do I coach her out of becoming a brilliant jerk?