Many of us might have faced this irrespective of the profession you are working but hear me out on this and please tell me what can anyone do to improve/ handle this situation in a professional manner.
I was reached out by a client for a simple problem that her credentials for a database were not working. So to access this database there are 2 types of credentials - 1. Common ( used by others and has limited access ) 2. Developer (as the name suggests it has full access and is used by developers only)
I had my developer credentials and so I tried them since her common credentials were not working on her machine and so I was able to access the database but what is even weird that everyone else around her was able to access the database using the common credentials but her. So a common sense clue I was getting is that she might be having a problem on her machine, but it wasn't because I told her that I will pull in my manager in the call and maybe he would be able to guide her out of this. My manager asked her to put her credentials ( common credentials ) and it worked !! I and the client were in shock because she had tried this in front of me in the call and it didn't work and now it did...
After the call, my manager explained to me how to deal with this problem on call. Much of what his voice and way of speaking suggested disappointment to handle a simple situation and that I am very incompetent. I am a fresher in this company by the way and so I am not given much work so you can imagine what he would think about in my appraisals and handling my responsibilities in the future.
How do I approach a situation like this? Should I explain my manager or should I keep quiet and gulp my anger?
Side-note - My manager happens to be a short-tempered guy who gets easily irritated
Trust me, I am not overthinking this. I think many of us have been here like me where I try to help someone with something and then some other guy comes and tries and the thing and it works... It really sucks how it feels after you go through something like this.