Someone who I consider a friend at work, who I've known for 4 years, sent a text to my work phone saying she needed a friend to talk to. She went into some detail, I got the feeling it was regarding her relationship with her boyfriend and it wasn't good.
I receive email from her frequently at work, she has very good grammar. This text, which she said in a following email, was after she had had a few drinks, had misspellings and words left out. The text also said she had called me the other night (which my phone showed no record of). I had factory reset my phone a few months ago, so her name wasn't associated with her phone number, so her name didn't come up.
I went as far as googling the phone number to see who it was, it did not come up with her name, it came up as a 60 something year old man in a nearby city. For these reasons, I thought it was spam. So I replied with nonsense, trying to catch the "spammer" in a trap. When she finally goes, "this is XXXXXXXX from work!". I replied with "OMG hahahaha, I thought you were a spammer!!!". I apologized, and she said "no problem".
Now, this person is pretty private. For her to reach out to me, she had to really be hurting. I have apologized several additional times, trying to explain the situation, but she won't respond. I feel like a monster. I am so completely horrified at my initial response to her reaching out to me, I sent it without thinking.
I don't know what to do. I was in a meeting with her today and told her to let me know if she needed help with anything, she smiled and said "thanks". Should I try to talk to her again? Should I drop it? I know she's hurting...and she chose me to reach out to her...and I tell her I thought she was a spammer. I am an idiot.