As a leader of a small project I prepared a business case for financial approval. It got reviewed once by the approving manager, say Alice, and it was found kind of OK, just sent back for rework with minor comments, requesting more info. Reworking the business case took a while, and it made it quite a bit more complicated.
Then we had our follow up meeting, in which Alice introduced Betty, who was to take over her role in reviewing business cases. We started over to explain what we did in the previous session. We touched on the additional complexity briefly. The business case was again sent back to rework with minor comments, requesting more info again.
In the next meeting it was only Betty, who got introduced as an experienced senior manager, and me. We could not review anything. Betty started explaining how much work she had, how little time she had. When I saw we would not get anywhere, I made a shared document declaring what parts of the business case she would be reviewing. I got her commitment that she would be reviewing it in a week.
The one week was about to pass. Nothing. So I mailed her politely if I should plan to attend her reviewing session. She replied she was busy, and that she would do the review soon.
Two days passed, so I came to Betty's desk, and said hello. She got rather aggressive in no time, saying I was pushing, and that she had other priorities. Then I told her that I came to say that if she was too busy, she could drop half of the review, and concentrate on the important. I also confirmed that the approval is blocking my project. She looked settled then, and she told me that she will review it soon.
Next time we had meeting with Alice, and Betty. We reached the bottom line that it was not their task to review anything too complicated. They just needed some small part of the calculations. Betty then started blaming me that I was not giving her easy enough access to the document (need searching). I took a note of her suggestion how she wanted it, and told her I was going to change it according to her wishes. Then Betty continued more aggressively telling me that "this is a general issue, how do you think you get your business case reviewed if you did not get all the data she needed as easy to process as possible"
How would you react?
How would you handle the whole situation?