I'm posting this on behalf of my colleague:
I recently joined a company in a remote small office in the US. One of our company receptionists (those checking in visitors at the door) is a rude and impolite woman. I'm not sure if that is because of my race/religion (it's a sales department originally dominated by white employees. We are a small science group working remotely). I'm a PhD scientist busy with our most important company-wide project and seeing the impoliteness and rudeness of an assistant is disturbing my focus. I'm new with many questions and administrative queries, but I'm hesitated to ask her and usually ask questions after hours when she is replaced. She even ignores my emails.
How to deal with her? Should I raise it with her manager via email not as a complaint, but as a constructive feedback? If yes, how? What would be the consequences?