Recently one of my colleagues has joined in my account. The project manager has yet to introduce this colleague to the client, and all communication between my colleague and our client is done through email.
This colleague hasn't gotten a response from our client, and as consequence, hasn't been assigned to a project. This is in spite of his experience, and may emails attempting to find out what project he will be working on. He has tried to ping client manager directly, but received no response. He has even scheduled couple of meetings, but this also resulted in silence.
How should we handle this situation?