I work in sales. Every time customer makes a purchase I have to ask if the customer would like an electronic receipt. Most customers do not want it, and as a result I have only taken 10% of email addresses from 2000 transactions in the last month since I can't force a customer to take the electronic receipt.
This morning my manager pulled me into the office and said that she is warning me because I have not achieved 25% of electronic receipts last month and if this happens again she will be forced to hand me a P45 tax form. In the UK you get a P45 when you leave your job or when you get fired. So my manager saying she would give me a P45 was basically her saying she will fire me.
Now I am wondering, was my boss out of line as I never signed anything about this and it's also not mentioned in my contract? I did not want to say anything as being honest I have been quite emotional from this threat and I don't know if there is anything I can do.