When responding in a chain email where there is a discussion including our department manager and department manager from another site (different country). What I observed for my two years in the company, some of my colleagues use 'Sir/Ms' in email when speaking with Managers in the same site, but with Managers from other site they address it through name:
Hi Sir John
.. and some use the second for either site Manager.
Now sometimes I feel awkward not to use 'Sir/Ms' to managers from other site when responding in email chain and then after few minutes I need to respond to our own department manager but then I'm using 'Sir/Ms', thinking I'm speaking with a higher position from another site and they're CC'd and To'd in the email.
So which is better?
- Do not use 'Sir/Ms' to our own department manager when in a chain mail with other site manager and treat them equally.
- Use 'Sir/Ms' to any department manager and treat them equally. (Is this not too much formality?)
I'm a Software Engineer and the higher ranks that I usual communicate with are Production Manager/ Production Supervisor / Department Head ..etc.