My IT career can easily be summed up as, "How do I do xxx and what software does it?" In all my jobs that I've held it was up to me to figure it out. I've never really had an IT team full of professionals to help or manage. So the people I help think I'm an expert in this stuff, but I'm either applying to the wrong jobs, or am completely clueless.
I've been looking for a System Admin/IT/Sales Engineer job for the past five years, because the pay at my current job (I've been there 5 years) sucks and I've had to do a lot of on-the-job learning with no reward/acknowledgment from the non-profit organization that employs me.
Unfortunately a lot of my skills I've had to learn on my own as the organizations I get to be apart of do not utilize anything really marketable So I've learned stuff like G-Suite, AWS, Office 365, Solarwinds, Microsoft SCCM and salesforce all on my own. No Certs, I can't really afford most of them, and I made it this far w/o them so I keep plugging away. I usually get 1-2 phone calls a week and maybe in person interview once a month, so not bad, but no offers either.
I'd love to work for a big name brand company that works on the latest and greatest tech. Even though I'm systems admin at the non-profit, due to budget or donations coming in at completely random times, we don't really have the capability to do that. I have one IT Manager who is a complete idiot who just watches YouTube all day. I do what I can on my own through home labs, and I sell up that in interviews, but nobody seems impressed by it.
This job search has been completely draining to me and has caused me to lose some self-esteem, has gotten me depressed to the point of missing work, and paranoid almost to the point of suicide. I don't want to keep being a glorified password resetter at a crappy non-profit and nothing I do seems to make a difference.
What's worse is that people think I am happy, making good money, working for a great cause. It's none of those things, but I put on my happy face b/c that's good customer service. Any advice?
Here is my resume which I just changed again, from one I've been using since January.
Things I think I have working against me:
- Looks, voice, facial disability- I was born w/a cleft palate.
- Non-profit is part of an organization that's going through a nationwide scandal and vendors refusing to work w/us since we have no $$$.
- Nerves, not showing excitement, trouble showing emotion- This is genetic from my mom's side. I have trouble showing emotion or acting excited/emotional and I have to try really hard to smile properly on top of my disability. This usually happens when meeting new people/teams in the first few minutes but with interviews it gets turned way up b/c I know they are testing me and have to approve of me joining them for five + years right then and there. With random people if they don't like me I can just ditch them easily.