I am a software developer. That's what I want to do and that is what I did for the last eight years in my current company. I love to write software and when I am not at work I do my own projects at home.
But recently my boss came up with an idea. I should take lead of our 1st level support team. Not full time but two days a week. I don't like this idea but from his point of view I am the perfect choice. I am twice as old as the support guys and much more experienced in dealing with customers. Also I know our products very well. No one else in our company could do this job as good as I can and even the people in the sales department are very happy I take care of this. But I don't want this job and somehow it feels like a "degradation" for me.
What my boss refuse to understand: Leading the support department is not a two days job only. Even on my "development days" the guys come to me with questions and stuff I need to verify. As many of you know constant distractions are the nightmare of any developer. Also when I have to call a customer it is not a single call. Sometimes you have to try up to five times till you finally reach the person you want to talk with. This is not how I want to spend my days and my life!
As you see I am suddenly forced to do a job I hate and I have no idea how to deal with it. I know it's for the best of the company but what about me? Is there anything else I can do but look for another job somewhere else or is there a (maybe slow) way out of this?
I know this sounds like a rant. Maybe it does because I am very unhappy with the situation. I am assigned as head of the 1st level support team already and I already had to take the blame when things went wrong.
To make things perfectly clear. The job was not offered to me. I was assigned to it. It was like "And from today on you take care of the support team." Without any rise in payment or any other benefit for me.