I had recently started a job, some time back.
At first, I took on everything that was given to me, in terms of workload. I took on other people’s work, as I was afraid of getting fired, or, not making probation.
I made probation and then senior management realised that I was doing work which was the responsibility of other staff,..., and at the end of the month,..., which was an extremely busy period,..., with extreme deadlines,... it was way too much for me to do.
It was decided that data be entered into a CRM, by the Sales Team, and that I would be responsible for double checking the data and making amendments,..., and other tasks.
At first, this was very difficult to enforce.
Teams were up in arms,..., regarding the newly delegated tasks, complaining constantly to management and even taking personal shots at my personal life,..., as they did not want to do this.
Management kept enforcing that they needed to do it,..., but with great resistance and anger from teams.
When the team member would leave the entire worksheet of the CRM blank,..., I would screenshot the blank sections and kindly remind them in an email, cc’ing their manager that these were the fields that they would needed to complete.
They would call their manager, angrily,..., saying that they were way too busy,..., (which was clearly a lie),..., and the decision would be enforced by their manager,..., but with great difficulty.
The teams then made comments at lunchtime to each other which were personal negative comments regarding my personal life,..., and would rather than see this as a decision that was now being enforced by management,..., they would view this as a playground school fight,..., where they would now need to bully.
Trying to now build a relationship with the team which I was to support was very difficult.
My question is,...;
Anytime that a decision is made to delegate work to another team member,..., there is always resistance. People always don’t understand the logical reasons behind it. There will always be those who will resist it,..., and it will now need to be enforced.
How do I go abouts ensuring that a decision made for a logical reason by management is enforced,..., and still keep relationships with the team?