I'm a designer who works with many clients a day. Often everything is a rush and it's often left to the designers on my team to translate quick decisions into designs.
To alleviate this, I've tried to apply a more structured approach. As my co-workers and I have found, clients poorly structure tickets and requests all the time. Often leaving details and assets completely missing, leaving typos and speaking informally with vague jargon. Thus, I've made it a habit to always request for the missing blanks, as anybody would. I don't think I'm being condescending with my language, correct me if it sounds that way but my usual schpeel is "Can you help me clarify X, I'm failing to understand the request. What asset are you referring to? Please share in this ticket." Etc..
Does this sound condescending and should I work on being more kind in my tone? I'm trying to be frank and to the point and my director constantly fights with me on this because I feel giving too much leeway and allowing clients and managers to be vague makes it harder for me to do the work. Has anybody else struggled with management or their superiors (directors) not implementing structure?