If a colleague asks me for something (for example to show them how to use something), is it ok for me to ask them to send me an e-mail with their request, and then for me to answer them also in written form in the e-mail?
I would like to do this to keep a trail of what happens, what requests I get, and to be able to prove what I spend the time on. In addition, some coworkers will sometimes want to mock me in front of someone else for mis-teaching them, and I'm wondering if this email papertrail will help in disproving them in case they attempt to discredit me.
I wanted to ask what some good practices for these are? And if this is acceptable, to ask a colleague (even a new colleague) whenever he has a question to write down the question or the request in written form on email.