I work for a large British bank.
As of Monday, staff are no longer allowed to use the cutlery in our canteen unless they are buying food. Loss was the cited reason - around 20,000 pieces a year.
The canteen in question is operated by an outside vendor and they like to call it a restaurant.
The powers that be are arguing that if you were eating a picnic you wouldn't walk into a nearby restaurant and demand to use their cutlery, so why would you expect to be able to do that in work?
So my question is, is this normal? I had always presumed an implicit difference in the relationship between staff and a canteen and customers and a restaurant. Am I off the mark here or not? And are there any good clear arguments I can make against their position?