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I'm in college and I am searching for software engineering internships for the summer. I received a phone call and written offer from a big, local company about three weeks ago. The position starts in May.

I accepted the offer in two days (well within their 2 week deadline), and I received a confirmation email for my acceptance. I emailed them and left a voicemail saying that I accepted, was excited to join, and I had a few general questions about the process after accepting (timeline, staff account, etc), especially since the start date for the internship was so far away. I didn't get any response, and I sent a follow up email this past Monday. Still no response.

Is it normal for HR to not respond after an acceptance, and should I also stop sending emails? How much communication should I expect between now and May? Also, is there a possibility they are going back on the offer by just ignoring me? I don't want it to get to May, just for them to say something's wrong because they weren't responding.

Edited to clarify: I think my question is unique because there is such a large gap between now and the start date, and I know my current status (because the offer has already been extended to me). I am just uncertain of the expected behavior of HR for start dates that are far away.

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  • Yes, it included all of the questions. I sent it 3 weeks ago, right after I accepted the offer. I sent the follow-up email this past Monday (2 days ago).
    – Donna
    Oct 30 '19 at 17:41
  • Have you received a contract of any kind? Is this a paid internship? What did the confirmation email say - did it mention that you could contact them with any questions?
    – Gamora
    Oct 30 '19 at 17:45
  • Yes, I received a full contract with the start date in May and the pay rate. The confirmation email said that a copy of my signed letter was sent to both me and the recruiter. In the contract, it specifically mentioned an email and phone number to contact with questions. I used that email and phone number. It was also the email that the confirmation email used
    – Donna
    Oct 30 '19 at 17:48
  • Well, this is well past the interview status, and I've received an offer. Plus, the start date is much farther out (since it's an internship), which is why I feel like it's a different situation.
    – Donna
    Oct 30 '19 at 17:49
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    If you received a contract and it's all signed, I wouldn't worry. You mentioned it's a big company, they're probably ticked you off as completed and will answer your questions closer to the start date
    – Gamora
    Oct 30 '19 at 17:51
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There is a good chance HR doesn't have those answers

In the entities with HR departments where I have worked, HR would not have those answers. Timelines (presumably of the internship) would be the purview of your manager. Staff accounts would be part of IT.

I bet that they got the email, planned to ask others about the info and then reply, and then forgot to handle the email. Try getting in touch with your manager.

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I would suggest to let it go, your contract is signed so no need to worry !

Someone in the HR department will take some time, when you arrive in the company, to introduce you to all you need to know.

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