In many tutorials about issue tracking software and scrum based management a so called escalation process is mentioned. The idea is, that a first level agent sends an e-mail to a second level agent with the question to escalate a ticket.
To make things easier, I assume that the sender and receiver roles in the pipeline are correct and like to know how exactly such an e-mail would look like. I've tried to answer the question by myself by asking the wonderful global search engine but surprisingly, I didn't find a concrete example. Maybe the problem is too trivial for writing such an e-mail, but i'd like to improve my English skills so it would be nice if somebody could give a fictional example.