I've had an unfortunate experience with a passive aggressive secretary who initially demanded payment when I presented her with a request for a digital record of my invoice/receipt history. I promptly gave in to save time; I agreed to pay the fee, at which stage she flat out refused to provide me with the information. I don't require a printout or postage or anything that will incur costs beyond a the time it takes to send an email and it seems to me a reasonable request. They have my payment details on file, so charges are processed automatically with no invoices or receipts sent out.
I don't want to give too much personally identifiable information such as location, etc. But surely there are laws against this kind of conduct. I'm not quite sure how to deal with the matter. She is effectively a barrier between myself and anyone else within the company, which makes it difficult to go above or around her. Any advice is welcome.