So, I work as a IT Tech/Help Desk, working 1 on 1 with staff in the company I'm at.
While I was not at work, I have been assigned a extra duty that involves me having to teach a customer service class, this involves no training but standing in front of a large group of people I do not know and talk.
I have asked my boss if can I be removed from the program, as I do not feel comfortable in any way standing up in front of people, let alone having to talk. My boss laughed and told me to get over it.
I can understand extra duties related to my job but becoming a Customer Service Teacher, to me seems a bit over the top. Question: can that big of a change in duty be done?
Id like to also point out my customers are internal while every other sections are external.