I reached out to the team for some help on a task the other day. They offered to help (not specifically in my team but in another department) and they earnestly got on with the task.
I'm new to this team and so is this eager helping colleague. We're not familiar with each other, communication styles, skills etc. and we are a remote team.
I'm going to own that the brief wasn't good, and I didn't get on the phone with them to discuss it. Instead, a junior colleague wrote a brief (and I assumed they had discussed what was needed).
The product we got back was a very low standard work. In part because of the poor brief (again, I own this) but also the design output is just not up to the standard that I would need to take it to our client.
I gave some feedback - both specifically about the content and with broader context about the aim and priorities. I hoped this would lead to an improved draft. The results have come back just as poor and I'm not in a position to take it to the client, nor do I see the value in more feedback - I just don't think the skills are there and time is tight.
I am willing to put in the extra time to do it again. My question is about managing the relationship with the colleague. They did the work in earnest and to be helpful. Its a new relationship and I don't want to damage it.
Advice? Has anyone faced something similar?