The receptionist where I work was supposed to take my photo and create my badge two months ago, but she kept telling me to followup the week after.
Eventually mid-January she tells me there will be a mass photo shoot and she will email me about it. I never get this email, and find out that she did the mass photo shoot without me.
She agreed to a make-up photo shoot for me and arranged a time, but cancelled literally the minute before due to her meeting going overtime. She promised to do some time on this Monday or Tuesday. On Monday, she even left work early.
Now it's Wednesday night and still no photo. She tells me she'll just let me know when she's ready, even when I insist on making an appointment.
I almost feel like it will never happen, because when I asked for a microphone, it was the same thing. When I found some myself and told her about it, she sent me microphones the very next morning.
There is no one else at the office who can make the badges, and I feel like talking to her is like beating a dead horse. I think talking to her manager will make her hate me and I'm worried what else she'll do in the future when I need resources from her.
Please advise what I should do. Thanks in advance.
Here's an update: Thanks for the advice everyone!
They will be installing card readers for building access soon, so I need the card before then, but no one seems to know when that will happen. Everyone has been talking about the card reader since mid-January and it still hasn't been installed yet.
Turns out she was sending emails to the wrong email address because management had my name wrong. She now knows my correct email address. Still no photo yet. I don't know if she wants to push it to the next mass photoshoot. Don't know when that will be, and knowing her, I think she wouldn't have decided when that will be yet.
To my knowledge, I don't know anyone I'm familiar with who has issues with her - she even went up to the guy who sits in front of me to resolve some of his issues on her own volition.
But for the makeup photoshoot, I know two other people were supposed to have theirs taken too. But since she bcc'd them and refered to them by first name, I can't contact them.