I work tech support and I've been with this company for a year. I do like the work and I like to think I'm good at it and my efforts have been somewhat rewarded monetarily. However, the problem is that the rest of my team is slacking off a lot and I've been picking up all the extra work for months and I've expressed this to my boss many times and she says she will do something about it but nothing ever gets done.
Today, my manager messaged me about some of my tickets that had tiny issues with them that could be improved and I'm not saying they can't be improved but instead of looking at the fact I'm severely overworked (for example I have over 60 tickets at a time and my coworkers have 5-10 tickets at a time) and this has caused my performance to suffer a bit because I'm just not capable of covering all that in my work time.
I expressed to her, again, that it's unfair I'm under a microscope and she claims she has such conversations with others as well and that might be true but nothing changes ever. I'm at the brink of just dropping all the extra work but I know that the entire office will implode if I do that.
What's the best course of action for this to be rectified? And if I'm being honest, if they were paying me more, I'd be doing the extra work and giving it some extra hours a week to make sure there are no slip-ups but I know she isn't going to pay me more and even if she is, it's not going to be enough to warrant all the extra stress. Also, I'd like to mention that quitting is not currently an option. I've thought about escalating this to upper management but I don't think it's the best idea undermining my boss like this.