This happened in a friend's workplace long ago, so I don't have full details anymore, but I've recalled it and noted I wouldn't really know how to handle the case.
In a big restaurant with several employees, there is a "call announcement" now and then, where one employee (who's not in a management or supervisory role) calls some other employees by name to organize tasks, such as "Andrew, please clean male bathroom #2", "Brenda, please start preparing ingredient X", and so on. Several different people do this announcement every day, using a microphone and some speakers in the kitchen that don't carry to the customer area.
Now, I'm not sure if this was a one-time event, or if it became a recurring thing. But for the purpose of this question, let's say that Joe was going to make one such announcement and he does such as:
"Andrew, please clean male bathroom #2, Skunky whore please start preparing ingredient X..."
In plain terms, he replaced a colleague's name with an insult. It was not a mean nickname, it was a deliberate and intentional insult when almost all employees (but no customers) could hear him. The person involved was on bad terms with Joe so this wasn't just "for fun".
But how should a manager address this situation? Specifically:
- Should the manager interrupt the announcement to prevent other people being called non-names names?
- How should Joe be approached about this?
- Should the unnamed person be informed that Joe was reprimanded? Should the manager apologize on the company's behalf?
- The difficult one: What if the manager is newly arrived in the restaurant, and this is a recurring behavior by several offending employees? I.e. there are plenty of non-offenders, many of which are being offended, but no time to tell those apart.
One particularly impulse I'd have but seems out of fashion would be to interrupt Joe and ask to talk to him in private. So, I would prevent further offense on spot, avoid a public reprimand, but make clear enough for everyone that action was taken. So offended people don't think his behavior was tolerated and I'd like to avoid letting this become a cultural thing.