I was contacted out of the blue by an acquaintance of mine in December 2019, who thought I would be a perfect replacement for her position. I aced my interview and was hired in January 2020. She had recommended me and fought to get me hired, due to the fact that the position required a specific degree, which I was lacking. She told me she would be beside me training me, and had a verbal agreement with the plant manager that she would not be leaving to start her new position within the company until I was completely trained.
Unfortunately, she decided to leave before my start date. I was trained a total of 6 hours, mainly via email and phone calls, as she is now working from home. Since her promotion she has taken up to 24 hours to respond to a question, if she responds at all.
I am the only one in this role in the entire plant. No one but my predecessor knows this job. Is it unreasonable to expect the company to come up with a solution to get my manager and I trained? I have watched power point slides, asked questions and googled as much as I can, but our systems/processes are very company and plant specific.
I am afraid due to my lack of knowledge/productivity in my job, I may be let go. I have an excellent work ethic and have learned a few things on my own through trial and error, but have almost come to a standstill. My manager is very sympathetic to my plight, but has not got the knowledge to help me as he is a new hire as well. Thank you in advance for any advice.